WHAT PAYMENT METHOD DOES AnniKING ACCEPT?
WHEN IS PAYMENT DEBITED OUT OF MY CARD?
Payment is only debited from your card when checkout is completed.
CAN I USE MULTIPLE CREDIT CARDS TO PLACE AN ORDER?
We only accept one credit card per order. You are more than welcome to place separate orders with different cards.
WHY IS MY CREDIT CARD BEING REFUSED?
The card in use may have expired.
You may have exceeded the authorized credit limit. Please contact your bank.
Always check that all fields are filled in correctly.
CAN I TRACK MY ORDER?
Yes! You can check the current status of your shipment by sending an email to email@example.com and we will track the order on your behalf.
MAY I CANCEL/MODIFY MY ORDER?
If your purchase has not been processed we can cancel an order or edit your shipping details.
We are unable to combine orders, add or remove pieces to an existing order once it has been placed.
WHERE IS MY ORDER CONFIRMATION?
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason you did not receive an email, please check your spam folder.
HOW LONG DOES IT TAKE TO SHIP MY ORDER FROM TIME OF PURCHASE?
We strive to process all orders in 7-9 business days from when the order is received.
WHY WAS MY ORDER CANCELED?
The item(s) that you ordered may no longer be available. If an item in your order is unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items they will be shipped to you without the unavailable item.
IS AnniKING RESPONSIBLE FOR LOST PACKAGES?
If your package is lost in transit we will do everything we possibly can to assist you.
We are not responsible for packages once proof of delivery is generated.
WHAT IF MY ITEM IS DAMAGED, DEFECTIVE OR INCORRECT?
We’re so sorry for the inconvenience! Please send us an email with your order number to firstname.lastname@example.org and include a picture of the damaged or wrong product. We’ll make sure to look after you!
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
Once we have received, inspected and approved your return, your refund will be processed within 7 business days. You will be notified via email at the email address listed on your account when this transaction has taken place.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
HOW DO I RETURN A GIFT?
Please send an email with your order number to email@example.com and let us know if you prefer at gift certificate or an exchange.
DO YOU OFFER BULK OR CORPORATE ORDERS?
We sure do! Send an email to firstname.lastname@example.org , and we’ll get you set up.
IS MY INFORMATION KEPT PRIVATE?
AnniKING takes the protection of our customers’ data very seriously. We will not share information with 3rd parties that are involved directly in the processing and shipments of your order.
HOW CAN I UNSUBSCRIBE FROM RECEIVING EMAILS?
If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each newsletter.
SOMETHING I PURCHASED ON SALE IS FURTHER REDUCED. WILL YOU MATCH THE NEW PRICE?
We are unable to offer price adjustments on sale items that have been further reduced.